Its official my locker was...

[sonofmayhem]

Stolen..... i ordered an aussie off of there site long time ago it was supposedly left on my door step two weeks ago. and ive stripped the house looking for it. another 260 down the damn drain:rolleyes:

[Frank Z]

If there's no signiture to prove you took possesion of it, I'd fight it tooth and nail.

[Steve]

Yep, file a claim with the shipper.

[Snotty]

And that is why I always have stuff delivered to an address that I know someone will be there and can accept it, or my office.

But yeah, get a shipping/tracking number and fight it.

[Budman]

No siggy, no delivery... Them is the rules.

[SUPERGILDO43]

that cant be a final outcome. bitch at someone...

[Snotty]

Also, did you pay by CC? Take it up with them. The manufacturer then has to prove it was delivered. And if they can't, your CC Co may return your fundage.

[jdogg4]

ya what they said. FIGHT for it man FIGHT FOR IT!

[sonofmayhem]

Well the thing is they said they left it at the door and no sig was needed, it really pisses me off because my brother, grandma, and aunt were home and no one answered the door. but thanks i will fight this, a welded front isnt fun:D

EDIT:: i just sent them an email to get my info back to use it against fed ex.

[TJay]

I had a rather interesting adventure trying to get my Aussie also. I ordered it from Northridge 4x4 and they told me it was backordered a week or so. I checked in about a week and a half later and got the same story. I almost forgot about it and one night I got a call from the owner/pres of Torqmasters, Bill Cole. He explained to me that the dropship order from Northridge had a bad address on it. The street was right but the numbers were transcribed and the address didn't even exist. Somehow, FedEx managed to deliver it to the house across the street from mine. The girl across the street, whom I've never talked to but chat with her husband from time to time, apparently called FedEx and bitched to no end about my mail getting delivered to her house all the time and how fed up she was with it. Like it was FedEx's fault that my USPS mail was in the wrong box, and even if that was the case, they have never once brought the mail to me or alerted me to the situation. Bill said that he called her to find out how to get the locker to the right address and she gave him an earful as well and stated that she would place the locker on the front step for FedEx to pickup and if it got stolen, she didn't care. Wow! Thanks, neighbor. When Bill told me the house that it had been delivered to, I stepped outside my house and saw it sitting out on my neighbors front porch. I walked over, rang the bell, no one answered so I picked up my locker and brought it home. I called Bill back and thanked him profusely for calling me at what would have been almost 10pm his time to let me know what was up.

All that said, I wouldn't hesitate to contact Bill Cole and let him know what's up. He may get involved and fight with FedEx on his end as well. I had a top notch service experience with them.

[Taz]

Well the thing is they said they left it at the door and no sig was needed, it really pisses me off because my brother, grandma, and aunt were home and no one answered the door. but thanks i will fight this, a welded front isnt fun:D

EDIT:: i just sent them an email to get my info back to use it against fed ex.


I have gotten pretty fed up with fed ex in Denver. I will be home and they won't even ring the bell, just throw the package on the steps and leave. They left a $1,500.00 printer out there one day while I was sitting in the living room. I heard the truck drive off and just out of curiourosity looked out the door and there it was. They bite in Denver, that never happened to me in ABQ, they always left it with a neighbor or took it back for me to pick up.

[rondog]

UPS is real bad about that too.

[IoN6]

They bite in Denver, that never happened to me in ABQ, they always left it with a neighbor or took it back for me to pick up.

That is because in ABQ someone is for sure going to gank it off your porch. :flipoff2: UPS left a 24 inch Dell LCD on my door step. I happen to live in a condo so it isn't the most secure place. I wonder what would of happened if I called them saying that I never got it... :evil:

[Taz]

Yea and Denver is sooooooo much better..................lol

[Cwn Anwyn]

UPS did the same crap to me down here recently. I had my five hummer rims shipped and made sure my wife would be home to receive them. She saw them take off. They left the five boxes infront of the house in the open. They didnt even go up the stairs to ring the bell or anything.:mad:

Z

[rch]

I got an answer for ya...



















SHOOT'EM IN THE FACE!

[scottycards]

You can file a claim with the shipper. If they left it on your porch, they are still responsible. I have personally been through this process, and you will definitely receive a new locker.

Here's what you do:
1. Get the tracking info.
2. Tell them that you never received the package, and you want to file a claim- this will likely have to be done by the shipper- just give them a call.
3. The shipper will contact UPS (or whatever company it was) and they will send a driver out to your house to confirm that the package is not there.
4. You will be taken off their "safe to leave on doorstep" list, and you will have to sign for your deliveries from now on.
5. You will get either a check, or replacement product- most likely, the shipping company will issue a check to the shipper and the shipper will send you a new product. It is the reponsibility of the shipper to properly insure the package- UPS only puts $99 on standard packages, so if there is a shortfall, the company you ordered from will be on the hook for the extra dough.

This is a cut and dry claim- it happens everyday, and UPS will pay for it. They map subdivisions by zip code, and ones where there are few missing packages are eligible to have shipments left outside with no sig.

Don't sweat it. Just call the company you ordered from, and have them file a claim.

[gumcrew2]

I worked at UPS and we would have trucks of just auto parts all the time, going to a bunch of shops or something. There's two weight ratings for the trucks, the "load weight" is how much the load weighs according to the weight before the truck it loaded and after, that weight is on the side of the truck, then the "total package weight" is what the computer calculates from weighing all the packages individually when unloaded. Somehow the "load weight" and the "total package weight" always seemed to have a very large deviation on those trucks full of car parts, sometimes upwards of 1000 pounds!

I'd raise hell with the shipper

-Saul

[sonofmayhem]

awesome, i already got the tracking info, now i need to contact the shipper(aussie right?) and tell fedex that i never got the package and want to file a claim. and i will get a check or replacement? damn that rocks

[scottycards]

awesome, i already got the tracking info, now i need to contact the shipper(aussie right?) and tell fedex that i never got the package and want to file a claim. and i will get a check or replacement? damn that rocks

Exactly. Contact Aussie, tell them you never received it, and you want your locker that you were charged for. They can pursue it with FedEx.

[sonofmayhem]

Got the ball moving, aussie is working on getting it solved, they said i waited a little long, but they still will fight it. i just wanted to make sure it wasnt laying around here. But they will definently get my business again if it is solved.

[jdogg4]

I didn't know fed ex left box's with out a signature. UPS does and will all the time. Just a month back we refied on the house and they said we would get a certified signature required devilery with our checks in them. Ya well I use the garage door into the house more then the front door and just randomly looked on the porch and sure enough UPS left it just sitting there.

[lilgreenjeepyj]

Yep, file a claim with the shipper.



X2

[Waifer2112]

A possible remedy. If you have room on your front porch area, find or build a box with a lock on it. Just a simple hasp deal would work. Then put a sign on it saying something like "UPS/Fed Ex put package in box and lock it, please". My step-dad did this many years ago, and they always have done it.

[scottycards]

Having been a sales rep for years, often working out of the house, I always get to know my UPS and FedEx guys on a first name basis. Since I receive frequent packages of office correspondence, samples, etc, I talk to the guy and we establish a place to put things when I'm not there.

The drivers are always good guys, and they'll do whatever they can to help you out- one dude would even put things in my garage if it was rainy or snowy out so that the boxes would stay dry.

Many of them have run the same route for years, and although they might be on a different route occassionally, you will have the same driver at your house the majority of the time.

[Barf Bag]

I sent my Springfield Armory XD40 in for some service and came home from work one day to find it on my porch. nice pistol sized box labeled SPRINGFIELD ARMORY right there for the world to see, I am lucky that beast wasnt stolen, I bet it would have been if the people on the corner would have seen it

[Gunter]

Got the ball moving, aussie is working on getting it solved, they said i waited a little long, but they still will fight it. i just wanted to make sure it wasnt laying around here. But they will definently get my business again if it is solved.

any work yet?

[Jefe]

I ran into the same problem with a package that I sent from work FED EX to omaha. My sister said she never got it, but it said it was delivered. I asked them who signed for it, and they said it was marked sig on file, no sig needed. DAMMIT!! Our company sends stuff to customers and dont require them to always sign, so they put no sig required as a default. Oh well, nothing too expensive in the box, probably about $40 worth of stuff for my niece and nephews.

[BeastXJ]

Had that happen one christmas, mailed my daughter her christmas present and it was never delivered, USPS swears up and down that it was delivered. She was home at the time and was never given to her, but using the tracking number allegedly it was delivered. :rant: UPS driver is pretty cool, he knows I work nights so he throws my stuff in the backyard or he will put it in a out of sight spot that we agreed upon. Never had problems with UPS just USPS. :mad:

[xjmatt]

The Fedex guy doesn't like to ring my doorbell either. Sometimes he does, sometimes he doesn't. Just like everybody else once I was sitting in my living room waiting for a package one evening and nobody ever rang. I check the online tracking and it says 'delivered'. I walk out and there it is sitting on the front porch of my town house in plain sight to anybody driving/walking past.

If the package shows up during the day before I get home from work it's usually out of sight behind a shrub but also I couldn't miss it on my way in. If it shows up in the evening when I am home they never ring and just leave it in plain sight. Must be the difference in drivers.

As for your missing package; had that happen to me a long time ago and I reported it to the shipper. In the end they shipped a replacement. The shipper is responsible for insuring the package (and passing it on to the consumer i'm sure) so if they paid the extra for the insurance the shipping company has to pick up the tab for a lost package, if they didn't pay it then the dispute is with the shipper and I am sure that could go either way depending on how good a company you bought your product from. Good luck.

[sonofmayhem]

any work yet?

Nope not yet, i will send an email later to see where we are at, i Agree with all of the above, i would like to build a box, but it would only work half of the time, because alot of the stuff i get is huge sliders, bumpers, the box would need to be huge. i think ill post a little sticky that says put it over the fence...and eat this when done reading:D,